Shipping Charges
The shipping charges are RM25/order for KL & Selangor, RM35/box for other states.
Delivery Coverage
Our delivery covers most areas of Peninsular Malaysia. The states currently covered include Kedah, Penang, Perak, Pahang, Selangor, Kuala Lumpur, Negeri Sembilan, Malacca, and Johor.
Delivery Time
The delivery of orders is handled by company own logistic and third-party logistics company. Please be informed that specific delivery time requests will not be entertained.
Though we try our best to provide an estimated arrival time upon request, the actual delivery time can be affected by external factors such as traffic conditions.
To avoid any delay of delivery, we advise our customers to ensure availability to receive their orders or provide alternatives (e.g. leave at guard house / neighbour receive on behalf) at own risk.
In the event of a failed delivery attempt due to customer’s unavailability, additional delivery fee applies for re-delivery on next possible delivery date.
In the event of a failed delivery attempt due to logistics issue, a new delivery date will be assigned.
Reschedule Delivery
Should there be a need to reschedule your order delivery, kindly inform us at least 1 day (All areas) before original delivery date.
Change Delivery Address
Should there be a need to update your delivery address, kindly inform us in advance before the delivery date.
Any address change later than that will result in a postponement of delivery up to 7 days.
Please be informed that only one delivery address is accepted per order, there is strictly no flexibility in changing delivery address on the day according to delivery time. For example, requests such as “Please deliver to home address if delivered after office hours” will not be entertained.
Self-Collect Orders
On regular days, any self-collect order must be redeemed within 14 days from the selected pick-up date. A small handling fee of RM5 will be imposed automatically on orders unclaimed after the stated period.
