Cancellation Policy
If you changed your mind due to any reason, you may contact our Customer Service to cancel your paid order for a full refund within 24 hours of placing the order. However, there will be strictly no cancellation allowed after 24 hours for any processed orders.
Please note that it may take up to 14 days for the refunded amount to reflect in your card or bank account, depending on your selected payment method. Customer bank account details may be required for the refund procedure. Should there be a need to place a new order before the refund is processed, customers are required to make full payment to secure the new order as per usual.
Please be informed that the items from your order will be released to our webstore upon cancellation. Promotions that were applied to your cancelled order will not apply to your new order if the promotion period has passed at the time of new order. Kindly refer to our website for the latest product prices and availability.
Missing / Damaged / Wrong Item Received
Kindly contact us within 24 hours of delivery and provide a photo of the following:
Our customer service will assist you to resolve the issue as soon as possible. Should there be any order issue, adequate compensation will be given.
If consumers do not follow the above regulations, GoIkan reserves the right to reject any refund request.
